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Privacy Policy

Privacy Policy

This Privacy Policy explains how Floral Expressions processes personal data when you use expertexcuserust.store, contact us, request a consultation, or book floral services for weddings and events.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact

Subject to applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability where applicable. You may also ask us to review information that is inaccurate or incomplete. Some requests may not be fulfilled if we must keep the data for legal, contractual, or security reasons.

Available rights depend on the legal basis and the nature of the request.

To exercise your rights, send a clear request using the contact details in this policy and describe the data or action you are asking about. We may need to verify your identity before responding. If a request is complex or repetitive, we may take additional time where permitted by law and will explain the reason if a full response cannot be provided.

Requests are handled after reasonable verification of identity and scope.

We keep personal data only for as long as needed for the purpose for which it was collected, including consultation follow-up, booking administration, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it, unless a longer retention period is necessary under law or for legitimate record-keeping.

Retention is based on the purpose of collection, legal duties, and operational need.

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted on the website unless a different effective date is stated. We encourage users to review the policy periodically.

We review this policy when our practices or legal obligations change.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification and contact details, event and design preferences, service request details, communication content, booking and payment-related information, and technical data such as device and usage information. Where needed for a wedding or event project, we may also process information you choose to provide about dates, venue logistics, guest counts, colour themes, and delivery or setup instructions.

The categories collected depend on the inquiry, booking, or consultation requested.
02 · Sources

How We Collect Data

We receive personal data from inquiry forms, consultation discussions, quote requests, booking and payment steps, follow-up communications, and any information you send to us by message or during a visit. We may also collect limited technical data automatically when you use the website, such as browser or device information and basic interaction records.

Most information is provided directly by the user during normal service interactions.
03 · Cookies

Types of Cookies

We may use essential cookies to support site security and basic functionality, preference cookies to remember settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is needed for these functions.

Cookie use is limited to standard website operation, measurement, and preference handling.
04 · Controls

Cookie Controls

We use standard cookie controls to manage essential and non-essential cookies. You may block or delete cookies through your browser settings, but some site functions may not work properly if essential cookies are disabled. Where consent is required, you may change your preference for non-essential cookies at any time.

Cookie preferences can be adjusted through browser settings and, where available, site controls.

Contact Information

Privacy email
[email protected]
Privacy phone
+590 696 69 68 97
Postal address
97125 Plage de Malendure Bouillante, 97125 Bouillante
Privacy contact

Use the listed contact channels for privacy questions, requests, or complaints.

Contact Page
GDPR

Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The relevant basis depends on the context of the interaction, including inquiries, consultations, quotations, bookings, and website use.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
This section applies to individuals whose data is protected by GDPR.

Privacy and data rights

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing. You may also raise concerns with the competent supervisory authority.

GDPR rights are available only where the regulation applies and subject to legal limits.

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare quotes, manage bookings and deposits, confirm event details, coordinate preparation, delivery, and setup, process payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use limited data to protect the website and prevent misuse.

Processing is limited to operational, contractual, and compliance needs.

Sharing With Service Providers

We may share personal data with trusted service providers that support website hosting, communications, payment processing, bookkeeping, delivery coordination, or technical maintenance. These parties may process data only on our instructions or as otherwise required to provide their services. We do not authorise them to use the data for unrelated purposes.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from public authorities. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, protect our rights, or address fraud, security, or misuse concerns.

Legal disclosures are limited to what is necessary and proportionate.